Policies & Procedures
transparency, fairness & consistency
Highest standard of training
At High Risk Training Academy, we are committed to maintaining the highest standards of training and support for our students. Our policies and procedures are designed to ensure transparency, fairness, and consistency in all aspects of our operations. Understanding these policies is crucial for your success and satisfaction throughout your training journey.
Enrolment Policies
Enrolment Policy
Our Enrolment Policy outlines the requirements and procedures for enrolling in our courses, including eligibility criteria, required documentation, and timelines. This policy ensures that all students meet the necessary prerequisites and are prepared to succeed in their chosen course.
Enrolment Procedure
This procedure provides step-by-step guidance on how to enrol in a course at High Risk Training Academy. It includes information on how to submit your application, what to expect during the enrolment process, and how to confirm your place in the course.
RPL and Credit Transfer Policy
Recognition of Prior Learning (RPL) and Credit Transfer are available for students who have previously completed relevant training or work experience. This policy explains how to apply for RPL or credit transfer, the documentation required, and how these options can reduce the time and cost of your training.
RPL and Credit Transfer Procedure
Detailed instructions on how to apply for RPL or credit transfer, including timelines, required evidence, and the assessment process.
Fees and Refunds
Fee Administration and Refund Policy
This policy covers the administration of course fees, payment schedules, and refund conditions. It provides clarity on your financial obligations and the circumstances under which refunds may be granted.
Fee Administration and Refund Procedure
This procedure explains how fees are managed, how to make payments, and the steps to follow if you need to request a refund.
Complaints and Appeals
Complaints and Appeals Policy
We are committed to providing a fair and transparent process for handling complaints and appeals. This policy outlines your rights to raise concerns and how we will address them. It also covers the process for appealing assessment outcomes or other decisions.
Complaints and Appeals Procedure
A step-by-step guide on how to submit a complaint or appeal, including timelines, required documentation, and what to expect during the resolution process.
Completion and Certification
Certificate Issuance Policy
This policy details the requirements for issuing certificates upon successful completion of a course. It includes information on how to obtain your Statement of Attainment and the process for requesting re-issues or corrections.
Other Key Policies
Privacy Policy
We are committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information, and your rights regarding your data.
Health and Safety Policy
Your safety is our priority. This policy explains our commitment to providing a safe learning environment, including the measures we take to prevent accidents and the procedures we follow in the event of an emergency.
HRTA-POL-001 Work Health & Safety Policy v2
In this policy we outline our dedication to providing and maintaining safe and healthy working conditions, equipment and systems of work for all our workers.
HRTA-POL-002 Environmental Policy v2
This policy explains HRTA's commitment to continuously improving performance through an environmental management system based on planning, performance, monitoring and through review process.
HRTA-POL-003 Quality Policy v2
HRTA aspires to be a leader in quality management by delivering a standard of excellence in its services and solutions that exceeds customer needs. This policy outlines our commitment to quality.
Why These Policies Matter
Understanding and adhering to our policies and procedures is essential for a successful and smooth training experience at High Risk Training Academy. These guidelines are in place to protect your rights, ensure fairness, and maintain the integrity of our training programs.
If you have any questions about our policies or need further clarification, our Student Services team is here to help. We encourage you to familiarise yourself with these documents to ensure you are fully informed and prepared throughout your training journey.
If you have any questions about our policies or need further clarification, our Student Services team is here to help. We encourage you to familiarise yourself with these documents to ensure you are fully informed and prepared throughout your training journey.